Tickets

Work History

• 7 / 2009 - 7/2013

  Mary Valley Milk

  Assistant Operations Manager: Assistant Operations Manager Mary Valley Milk, Kenilworth QLD Jul 2009 - Jul 2013 Mary Valley Milk is a transport and logistics company contracted by Americold to deliver to Woolworths and Parmalat. I was originally employed as an HR Driver and was promoted to Operations after six months. §• Managed allocation of workloads and resources, acting as replacement driver at short notice if necessary, to ensure no interruption to customer service §• Oversaw distribution of goods, loading and logistics §• Responsible for monitoring, management and preventative maintenance of fleet §• Responsible for staff recruitment, driver training and inductions §• Management and training of staff in Occupational Health and Safety (OH&S) §• As Return to Work Coordinator, prepared reports, briefings and correspondence relating to return to work issues §• Ensured timely, accurate and compliant reporting, and communicated any functional issues to management §• Charged with driving a culture of compliance and safety by working with drivers to ensure effective risk and compliance initiatives were established and maintained §• Acted up in absence of Operations Manager Notable achievements: §• Invited to provide driver inductions on behalf of Americold and Parmalat at their premises, in recognition of my expertise and credibility with staff §• Developed key safety initiatives, identified and managed risks, and trained staff, resulting in an 88% decrease in workplace injuries within 12 months of implementing training and new procedures §• Established systems and processes for managing disciplinary issues by personally investigating reports, performing one-to-one interviews with both parties and providing ongoing counseling to staff §• Decreased staff turnover by introducing staff recognition and reward initiatives §• Increased staff retention by devising, implementing and coordinating rehabilitation and return to work processes §• Implemented complaints and resolution process so that issues were dealt with directly by company rather than Americold, which lessened administrative burden on Americold and resulted in quicker resolution §• Created standard operating procedures (SOPs) for drivers, including accident and incident reporting procedures which streamlined training, documentation and record keeping Employment overleaf EMPLOYMENT HISTORY AND VOLUNTARY WORK

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• 1 / 2007 - 12/2009

  VOLUNTARY WORK

  Secretary: VOLUNTARY WORK Secretary Seagulls Junior Rugby League Club, Wide Bay QLD Jan 2007 - Dec 2009 §• Managed inward and outward club correspondence and communications §• Managed registrations §• Maintained club and membership records §• Prepared meetings, and took and circulated minutes Education, professional development and referee details overleaf EDUCATION, PROFESSIONAL DEVELOPMENT &

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• 12 / 2003 - 6/2009

  ABC Learning Centres

  Group Leader: Group Leader ABC Learning Centres, Wide Bay QLD Dec 2003 - Jun 2009 §• Responsible for the care of up to 24 children per day §• Devised developmental play-based programs to meet needs of individual children §• Ensured relevant children's programs were maintained and kept current §• Provided adequate supervision, training and support to staff, students and volunteers §• Maintained current knowledge of child development, health, hygiene, welfare and safety issues §• Supervised assistant childcare worker

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• 1 / 2002 - 12/2003

  Gumnut Kids

  Group Leader: Group Leader Gumnut Kids, Alexandra Hills QLD Jan 2002 - Dec 2003 §• Assisted in development, implementation and evaluation of daily routines §• Built relationships with children and families §• Reported daily activities through communication books and one-to-one parent meetings

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